CONTACT US

Email Us

info@ppsfulfill.com

PPS Fulfillment LLC

2930 Vail Avenue
Commerce, CA 90040

Call Us

(323) 238-9933

Get In Touch With Us

Frequently Asked Questions

What does PPS do?

PPS Provides warehouse and logistics services to companies which sell their products online. We can accept your deliveries, send orders made via your store and handle returns. We cooperate with the majority of courier companies, allowing us to offer favourable prices for national and international shipments.

How can I contact the warehouse staff?

You can communicate with the employees who process your orders using your dedicated customer panel. This allows you to place orders, control stocks and monitor the progress of warehouse operations. Some of those tasks may be automated by integrating your store with our warehouse management system.

How do I make payments for my account?

All payments to your account can be made by bank transfer (you can find all necessary data in the customer panel) or by the means of quick electronic transfers processed, which allow the funds to be booked a few minutes after commissioning the payment.

What is the purpose of system integration?

System integration is a method of creating automatic communication between your online store and our warehouse system. Thanks to the integration, you do not have to enter the orders into the customer panel.

Who decides how my goods are packed?

Before we start the process of dispatching orders you need to answer our few questions. Just as in any key decision related to the functioning of your store – the decision on how your products are packed is yours. As PPS, we rely on packaging producers that allow us to provide you with packaging suitable for every type of product. Our warehouse specialists will help you to choose suitable packaging to make sure your goods are not damaged during transport.

Who can use PPS services?

PPS provides warehouse and logistics services to companies which sell their products online. We can accept your deliveries, send orders made via your store and handle returns. We cooperate with the majority of courier companies, allowing us to offer favourable prices for national and international shipments.

What do you charge for?

All payments related to warehouse operations are paid in advance. Every customer has
a dedicated bank account from which funds are deducted each time a warehouse operation is commissioned.

How often do you issue invoices?

Usually, invoices are issued at the end of each month and they include all warehouse operations performed within the last 30 days.

How does it work?

When we integrate our systems, we teach them to communicate. This allow your store to transfer orders to the warehouse automatically (based on criteria you set, e.g. only those already paid by your customers), saving you time and enabling the warehouse staff to start the processing of an order more quickly.

How are my orders sent?

We give you access to the services of the majority of courier companies that offer national and international shipments. In addition, you do not have to sign any binding contract agreements with them. This means you can choose the cheapest alternative for individual orders. If one courier company offers very favourable prices for local shipments, you can use it to send orders. If you need to send a parcel abroad, you can choose a different courier company for international shipments.